Without an insurance broker on your side, making an insurance claim can be complex, frustrating, and time-consuming. To make matters worse, you have to do it all at the worst possible time, after an unforeseen event has negatively impacted your business. While you’re trying to rebuild your business and recover from the event itself, you don’t want to be filling out forms and waiting on hold while claims staff deal with your request.
However, if you purchase your insurance through a broker, you don’t have to go it alone.
Insurance Brokers don’t simply find your cover and leave you to it; we work with you and your business for the long term, ensuring you always get the most out of your insurance cover. In the unfortunate event that you have to make a claim, we really come into our own. The following are just some of the ways that your broker will help you when it comes to claim time.
We Act on Your Behalf
Using a broker helps to alleviate some of the stress at an undeniably difficult time. We are your first point of call at the time of a disaster and will communicate with the insurer on your behalf throughout the process. We will keep you informed for the duration of the claim and act as an intermediary between you and the insurer so matter is resolved as quickly and easily as possible. We work for you, not the insurer, and as such, will work hard to secure the best possible outcome for your business.
We Know the Claims Process
Completing forms and collating the necessary documents and information required to support your claim can seem overwhelming. Your insurance broker will help you throughout the process, from helping complete claims information to lodging the claim and ensuring you receive the payment you are entitled to. Furthermore, in most cases Insurance Brokers have more experience than the average insurance company claims representative, which can only work to your benefit.
We Know Insurers
We speak the same language as insurers. We also work hard to develop strong relationships with the insurers that we work with, which means we know how to get the best possible outcome from them. We know each policy inside out, and apply our expert knowledge to every claim. If the claim is disputed, we know how to best resolve the issues and have more bargaining power to negotiate with the insurer on your behalf.
We Ensure You are Protected in Future
Once you have been appropriately compensated for the damage you suffered that meant you had to claim in the first place, your insurance broker will ensure you have the correct cover going forward. We will also be happy to carry out a business risk assessment and advise you of ways to minimise your chances of further losses in the future.
Using an Insurance Broker who understands the complexities of your policy and who is familiar with the claims process makes claims time quicker, more efficient and considerably less stressful for business owners facing a difficult time.
Conditions apply for each policy and the information expected from you for a policy to trigger. Coverage may differ based on specific clauses in individual policies. Please ask your broker to explain the additional benefits and exclusions pertaining to your policy.
The information provided is general advice only and does not take account of your personal circumstances or needs. Please refer to our financial services guide which contains details of our services and how we are remunerated.