Recent events have seen the COVID-19 pandemic sweep across the globe, dramatically changing life as we know it.
As a community, we’re continuing to take measures to lessen the impact of coronavirus in Australia, such as working remotely and practising social distancing. As these uncertain times play out, it’s normal to feel uneasy and, if you do, you’re certainly not alone.
Given the existing climate, your broker can no longer meet with you in person. However, they remain committed to providing you with insurance advice and support when you need it most. As a valued client, you can rely on your broker to continue delivering the quality service you’ve grown to expect.
There are various alternative contact options now in place. Your broker is now accessible through a range of digital communications, including phone and email, and they can set up a video meeting with your for more in-depth matters. This allows you to stay well informed on insurance matters as the coronavirus pandemic unfolds, while also helping to keep everyone safe.
In the weeks and months to come, there are numerous ways your broker may be of assistance.
Share Valuable Industry Knowledge
The insurance sector is inherently complicated and, in the midst of the coronavirus pandemic, this has only been further amplified.
The current landscape is changing rapidly and, when it comes to insurance, staying up-to-date on the latest matters that will impact you may prove to be difficult. As an expert in the field, your broker understands the intricacies of insurance and can ensure you’re well informed as events progress.
Your broker is just a phone call or email away, giving you the invaluable peace of mind that, if you need clarification, advice or support, it will be well within your reach. In what’s already a particularly distressing time for many individuals, this can help alleviate unnecessary additional stress.
While the circumstances under which your broker provides their service have changed, they’re still just as committed to delivering relevant, technical industry expertise you can rely on.
Provide Information From Insurers
Your broker partners with you and, in doing this, takes the hard work out of staying up-to-date on the latest news and updates from relevant insurers.
Having already established a strong relationship with your insurer, a broker can advise you of any policy changes that may impact you. This means that, if you need to make a claim, you’ll be well informed as to whether the given circumstances will be covered under your policy.
During these uncertain times, a broker can help bring some clarity to the insurance matters affecting you.
Making a Claim
With shocking events unfolding worldwide, we’re living in incredibly volatile times. This, of course, gives rise to the very real threat of unforeseen events transpiring, some of which may have been all but inconceivable just a few months ago.
Your broker has a deep understanding of your insurance policy and, because of this, can promptly address any queries you have as they come up.
If, at any stage you do need to make a claim, your broker will be there to guide you every step of the way. They can assist you with everything from investigating and actioning your claim to liaising with relevant insurance providers – taking the hard work out of this process.
For more information, or if this article has brought up any queries, please don’t hesitate to get in touch with your insurance broker.
Conditions apply for each policy and the information expected from you for a policy to trigger. Coverage may differ based on specific clauses in individual policies. Please ask your broker to explain the additional benefits and exclusions pertaining to your policy.
The information provided is general advice only and does not take account of your personal circumstances or needs. Please refer to our financial services guide which contains details of our services and how we are remunerated.