GJ Insurance Successfully Negotiates Product Recall Case

One of our PSC Connect ARs, Greg Thomas of GJ Insurance Consulting, has demonstrated the benefits of having a broker by saving one of his clients over $100,000 when he represented them in a Product Recall claim that could have put them out of business.

The Case

Greg’s client is a small, not-for-profit company that markets a range of consumer goods & food products Australia-wide; donating all profits to fund wells for fresh water in 3rd world countries.

The brand found itself in the midst of an expensive voluntary Product Recall case after mislabelling a range of muesli bars. The client neglected to include the term ‘contains tree nuts’ on the packaging, and when the product was purchased and a consumer suffered a reaction, they realised the error and started to pull the products from shelves across Australia. With stock in one of the major supermarket chains the client incurred not only their own costs but the costs incurred by the supermarket. More costs were also accumulated through relabelling stock that was already in distributor’s warehouses nationwide, resulting in a staggering $175,000 claim.

As their Broker, Greg Thomas, with help from PSC Connect Regional Manager, Karyll Dean, acted on their behalf throughout the entire claim process from lodgement. The interesting thing with this Product Recall case was that both our client and the muesli bar manufacturer had Product Recall policies with the same insurer. At first it was unclear as to which company was ultimately liable. Whose policy should cover the claim? After some investigation however, the insurer decided that our client was liable and that their policy should respond.

The case was further complicated as the insurer claimed that our client was not covered under a sublimit of their policy wording, which classed their actions as ‘deceptive behaviour’. However, unlike the other similar insurance products on the market, this particular insurer didn’t include a description of what ‘deceptive behaviour’ meant. The PSC Connect team helped argue the case that it was, in fact, an accidental omission, and should be covered by the policy.

The entire process was difficult and frustrating due to the insurer digging in their heels throughout the process and being unresponsive to queries for long periods of time. Finally, although the insurer tried to exclude items throughout the process for various reasons, with the additional involvement of the Steadfast Group’s Triage team, the insurer ultimately paid the whole claim.

The PSC Connect Difference

Without Greg Thomas and the PSC Connect team, it is unlikely that the client would have had the success that they did with the claim. Such a substantial claim would probably have gone legal, taking years to resolve and accumulating huge legal fees in the process – with no guaranteed win. As it stands, the client has been able to continue operations and only had to pay the relevant policy excess.

As the broker, after discussions with his client and analysis of the risks they faced, Greg Thomas identified the need for Product Recall Insurance well before the claim occurred. This effectively saved the business from incurring a massive loss and possibly even bankruptcy.

This Product Recall case highlights the value that a good broker can add to your business, and the difference that it makes being part of the PSC Connect team.

Travel Insurance, Corporate Travel Insurance

ASIC Orders Lenders to Improve the Marketing of Travel Insurance

As a result of pressure from the Australian Securities and Investments Commission (ASIC), a range of banks and credit card issuers nationwide have been forced to better disclose the terms and conditions of Travel Insurance policies marketed through rewards schemes.

An increase in consumer complaints to the Financial Services Ombudsman regarding the terms of credit card travel insurance prompted ASIC’s investigation into the problem. The complaints included uncertainty around who was covered by the policy, as well as the extent of exclusions and eligibility requirements.

Upon investigation of 17 credit card companies, ASIC found that many cardholders were not entitled to Travel Insurance as a result of specific exclusions and eligibility criteria. Several cardholders were therefore left out of pocket as a result of accumulated travelling expenses that they had originally assumed they were covered for by their credit card policy.

The investigation found that many of these cardholders were exempt from Travel Insurance cover under certain circumstances:

  • Cover was denied if cardholders did not meet monthly spending thresholds
  • Cover was limited to only one person, so supplementary cardholders were not protected by the policy
  • Cover was denied to some cardholders if they used their rewards points to pay for the cost of travel

ASIC found that in many cases, these terms and conditions were not clearly stated by the financial institutions. Several institutions failed to provide this information on their website, or direct links to it from their website, resulting in confusion amongst credit cardholders.

Organising the right Travel Insurance policy is an essential part of preparing for your trip. If you are uninsured or have inadequate cover, you (or your family) can be personally responsible for covering any medical or other costs resulting from unexpected incidents or accidents.

You should make sure your Travel Insurance covers all medical expenses for injury or illness, as well as theft of valuables, damage to baggage and cancellations or interruptions to flight plans. Accidents can happen to anyone, and medical costs overseas can reach hundreds of thousands of dollars.

We can provide advice to help you make sense of a range of Travel Insurance and Corporate Travel policies and source the most appropriate cover for your personal or business needs.

Speak to us about adding Travel Insurance to your policy today.

Disclaimer

Conditions apply for each policy and the information expected from you for a policy to trigger. Coverage may differ based on specific clauses in individual policies. Please ask your broker to explain the additional benefits and exclusions pertaining to your policy.

The information provided is general advice only and does not take account of your personal circumstances or needs. Please refer to our financial services guide which contains details of our services and how we are remunerated.

Property Cover, Property Insurance

NSW Storms Highlight Importance of Property Cover

The clean up across New South Wales is continuing after last month’s catastrophic storms, which affected thousands of homes and businesses across the state.

The Insurance Council of Australia stated that insurance companies have received almost 30,000 claims to date, and expect this figure to rise; estimating damages payouts as a result of the storms to total over $500 million.

The most recent storms are some of the worst to occur in New South Wales in over a century, but unfortunately the nation as a whole is all too often exposed to the unrelenting force of Mother Nature. The Queensland floods of 2011 affected over 5000 homes and businesses, while bushfires in 2012-2013 completely destroyed 33 properties in New South Wales and a further 170 in Tasmania. These natural disasters most often affect property and assets, and can prove to be costly to recover from.

To date, most of the claims lodged in relation to the NSW Storms have been property-related; the most common being to cover costs associated with repairing and replacing broken tiles, smashed windows and ruined carpets. This highlights the importance of protecting your business property against the destructive effects caused by the forces of nature.

The right Property Insurance policy can protect your assets and minimise the financial impact on your business in the face of severe weather conditions. It may also cover your business for theft, malicious/accidental damage or machinery breakdown.

Property Insurance can cover many property types from warehouses, shopping centres, factories and unit/apartment blocks as well as valuable business assets such as your work tools or portable equipment.

Depending on the value of your insured property and equipment, as well as how it is utilised and managed, different insurance solutions can provide your business with cover that suits your specific needs.

For more information, speak to your PSC Connect Authorised Representative.

Disclaimer

Conditions apply for each policy and the information expected from you for a policy to trigger. Coverage may differ based on specific clauses in individual policies. Please ask your broker to explain the additional benefits and exclusions pertaining to your policy.

The information provided is general advice only and does not take account of your personal circumstances or needs. Please refer to our financial services guide which contains details of our services and how we are remunerated.

Cyber Insurance, Cyber Crime

Most Businesses Significantly Underinsured for Cybercrime

According to the Ponemon Institute’s 2015 report ‘Global Cyber Impact’, 80% of companies worldwide are likely to suffer a data breach within the next 12 months – yet only 1 in 5 have a Cyber Liability policy in place.

Surveying 2,243 company representatives across 37 countries, the report released startling conclusions for today’s business owners. Despite the statistics indicating an overwhelming likelihood of a cyber breach, the vast majority of companies are significantly under-insured in this area, with most businesses more likely to purchase fire & property insurance than to take out a Cyber Policy.

This can be attributed to a lack of knowledge surrounding Cyber Coverage and Cybercrime.

SMEs Most Likely Targets of Cybercrime

Cyber criminals know that large corporations have extensive budgets for Cyber Security. This has resulted in hackers moving lower down the chain and specifically targeting SME businesses, as their security systems are easier to infiltrate and they often won’t have the administrative, financial and legal resources to fight back.

The cyber criminals of today are often advanced criminal organisations, looking for private information that they can sell on the black market. Any business that stores personal or sensitive information on clients, staff or management, or that uses cloud & IP solutions, has become a desirable target for hackers.

Cyber Risk is Not Covered in a General Liability Policy

While some business owners believe that their General Liability policy covers cyber risk, others assume their company is too small to be at risk of a data breach.

If your business relies on the internet, email, websites or computer software to operate, then your current insurance does not cover you for one of the most important aspects of your business: your data.

In order to appropriately protect your business from a cyber attack, you must have a specific cyber insurance policy in place. Cyber Insurance is designed to address the exposures you face from relying on the internet and computer programs, as well as from storing private information about your clients.

Depending on your business needs, a Cyber Insurance policy may cover:

  • Privacy Protection – Third party claims from a failure to keep data secure.
  • Breach Costs – Reimbursement of your own costs when a data breach occurs.
  • Business Interruption – Compensation for lost or reduced revenue.
  • Cyber Liability – Third party claims as a result of content in email, on the intranet, extranet or website.
  • Hacker Damage – Reimbursement for costs to repair, replace or restore systems and data as a result of a hack.
  • Cyber Extortion – Payment of ransom demands, and specialist consultant fees, where a hacker holds, or threatens your network, programs or data.

Speak to your PSC Connect Authorised Representative to find out more about cyber risks. With extensive knowledge in the area, they can assess your specific needs and recommend the most appropriate insurance solution for your business.

Disclaimer

Conditions apply for each policy and the information expected from you for a policy to trigger. Coverage may differ based on specific clauses in individual policies. Please ask your broker to explain the additional benefits and exclusions pertaining to your policy.

The information provided is general advice only and does not take account of your personal circumstances or needs. Please refer to our financial services guide which contains details of our services and how we are remunerated.

Tips for Managing Business Risk

Every type of business encounters some level of financial, legal or operational risk. The frequency and severity of these risks depend on the type of services or goods provided by the company, external factors including geography and the overall economy and the business’s use of risk management strategies.

Businesses that adopt a risk-based approach to strategic planning are more likely to thrive. The ability to effectively mitigate, avoid, transfer, and accept risks can minimise the impact of an unforeseen circumstance and accelerate a company’s ability to recover.

Risk Defined

In order to create an effective risk management strategy, you must first understand the concept of risk.

Business Risk is the possibility of your business, or business division encountering an unintended negative circumstance.

Knowing what risks to take and which to avoid is key. That’s where risk management comes in.

What is Risk Management?

Risk management is the process of identifying and minimising the risks that your company is exposed to.

Once you have identified the risks specific to your business, there are several strategies you can put in place to effectively manage them.

1. Observe Safety Procedures

Following the Occupational Health & Safety regulations of your industry is essential and adhering to these rules is the first step to reducing your business risk. For example, if you work in construction, ensuring everyone that is on-site wears a hard hat is not optional, it’s imperative.

 2. Take Preventative Measures

Risks specific to your business are not always covered in OH&S guidelines. Management must consider what these are and put preventative measures in place to reduce the business’ exposure to them. For example, insisting that company passwords are not shared out-with the business can prevent a possible data breach.

3. Monitor Risks

Identifying your risks and risk reduction strategies is the first step to effectively managing your risk, however risk management doesn’t stop there.   Your business risks should be constantly refined and updated as the business evolves. Changes within your industry, regulatory structure, supplier circumstances, customer behavior or economic environment can all affect your risk portfolio, positively or negatively.

4. Get Insured

Risks that cannot be easily managed or mitigated can be covered by business insurance. For example, theft, damage by severe weather conditions and risk of facing an employee lawsuit, are almost impossible to predict. As a business owner, you can access a wide variety of insurance polices to find the most appropriate cover for your business or assets.

5. Create a Risk Response Plan

Mitigating and avoiding risks are an important part of risk management, but they can’t stop every risk. Having an effective risk response plan in place will help your organization recover in the event that a risk does occur. Contingency and backup plans can help ensure your operations and systems are as resilient as they can be.

It takes effort and expertise to effectively manage your business’ risk, but it’s an important part of your strategic operations. Knowing when it is and isn’t appropriate to take risks, and which risks are worth taking makes a huge difference to your business’s success.

Speak to your PSC Connect Authorised Representative for advice on managing business risk.

Disclaimer

Conditions apply for each policy and the information expected from you for a policy to trigger. Coverage may differ based on specific clauses in individual policies. Please ask your broker to explain the additional benefits and exclusions pertaining to your policy.

The information provided is general advice only and does not take account of your personal circumstances or needs. Please refer to our financial services guide which contains details of our services and how we are remunerated.

Aviation Industry Vulnerable to Cyber Attack

On Sunday the 12th of April, Hobart International Airport became the latest victim of cybercrime when its website was infiltrated and defaced with a statement supporting the radical group, Islamic State.

The airport’s website was shut down when police were made aware of the attack at around 3.30am on Sunday the 12th, and wasn’t back online until more than 48 hours after the incident. Australian Federal Police are investigating the incident, confirming that it replicates a number of recent attacks on other websites worldwide that use the same web hosts as the airport.

The attack on Hobart International Airport came just weeks after Peter Armstrong, head of cyber strategy for The Willis Group, presented on the matter of cyber security at the Aviation Insurance Conference in Hong Kong. Armstrong warned that the aviation sector was “particularly vulnerable in the cyber risk space,” fears that have been echoed across the Risk Management and Technology industries. IT experts, Infosec Institute have recently claimed cyber terrorism to be “replacing the bomber and hijacker and becoming the weapon of choice when it comes to attacks against the aviation industry.”

So, why has the risk increased for the aviation sector?

Cyber attacks provide a low-cost, low risk means to carry out disruptive activity with an aim to damage a business, gain financially or further a political agenda. As the aviation industry relies on integrated computer systems for almost every aspect of the business, it is more susceptible to an attack of this nature. The IT system of an aviation business hosts a wealth of private information that is extremely attractive to a hacker. Furthermore, as it is often interlinked with a variety of other systems industry wide, the sheer size and integration of the system provides cyber criminals with more scope to carry out their activities once inside.

The American Institute of Aeronautics has recently launched a cyber security framework for the sector, however Peter Armstrong warned that it’s not enough to mitigate the risk. He warned that aviation companies are only just beginning to consider cyber security to be a significant risk, which is a huge oversight that potentially leaves them open to an attack.

Risk managers within aviation organisations and indeed any organisation that holds sensitive information should work more closely with their brokers in order to gain a better understanding of cyber crime and how to reduce the likelihood of becoming the next victim.

A Cyber Insurance policy provides specific cover to businesses to protect them against cyber attacks online, such as the Hobart Airport example. Depending on the circumstances, a Cyber Insurance policy may include:

  • Privacy Protection – Third party claims from a failure to keep data secure.
  • Breach Costs – Reimbursement of your own costs when a data breach occurs.
  • Cyber Business Interruption – Compensation for lost or reduced revenue.
  • Cyber Liability – Third party claims as a result of content in email, on the intranet, extranet or website.
  • Hacker Damage – Reimbursement for costs to repair, replace or restore systems and data as a result of a hack.
  • Cyber Extortion – Payment of ransom demands, and specialist consultant fees, where a hacker holds, or threatens your network, programs or data.

For more information, speak to your PSC Connect Authorised Representative.

Disclaimer

Conditions apply for each policy and the information expected from you for a policy to trigger. Coverage may differ based on specific clauses in individual policies. Please ask your broker to explain the additional benefits and exclusions pertaining to your policy.

The information provided is general advice only and does not take account of your personal circumstances or needs. Please refer to our financial services guide which contains details of our services and how we are remunerated.

The Seven Types of Small Business Insurance You Should Know About

As a small business owner, your business is your livelihood and something that should be protected.  You face a number of challenges on a daily basis, most of which are unpredictable and unpreventable.

In some cases, events that occur result in damage to your assets, legal claims being made against you or injury to employees, which can have huge financial repercussions.  Many businesses don’t have the financial resources to survive such an event, so a good insurance policy is imperative.

Some types of insurance are highly recommended for Australian businesses.  Depending on your operations, you should have the following policies in place:

Worker’s Compensation: If you employ staff, you must have workers compensation insurance to protect them in the event of sickness or injury. This type of insurance provides wage replacement and medical benefits to those who are injured while working, and protects your company from facing legal action following an incident.

Commercial Vehicle Insurance: Third party insurance is mandatory if you own a motor vehicle.  Other types of vehicle insurance are optional, but should be considered depending on your usage.  If your company uses vehicles to transport employees or equipment, you should consider protecting them to save costs in the event of damage or theft.  Or, if your employees drive their own cars on company business, non-owned auto liability can protect the company from being liable to pay out in the event of a collision.

Public Liability: Liability insurance covers the company in the event of causing damage or injury to another person or property.  Depending on industry, liability insurance can be optional but is highly recommended as facing legal action can be unpredictable and costly.

It also makes sense to protect your assets, revenue and liabilities against potential risks.  There are a wide variety of insurance policies available, so you should take time to consider which are for your business.  Some of the most valuable policies for small businesses are:

Property Insurance:  A property insurance policy can protect your building against damages, theft, fire or vandalism.  If you do not own your building, property insurance also covers valuable assets that you own personal property, including office equipment, computers, inventory or tools you should consider purchasing a policy that will protect you if you have a fire, vandalism, theft, smoke damage etc.

Business Interruption: You may also want to consider business interruption/loss of earning insurance as part of the policy to protect your earnings if the business is unable to operate.

Professional Liability: this type of insurance is also known as Errors and Omissions Insurance. The policy provides defence and damages for failure to or improperly rendering professional services.  Your general liability policy does not provide this protection, so it is important to understand the difference.   Professional liability insurance is applicable for any professional firm including lawyers, accountants, consultants, notaries, real estate agents, architects, hair salons and technology providers to name a few.

Cyber Insurance:  If the business stores sensitive or non-public information about employees or clients on their computers, servers or in paper files they are responsible for protecting that information.  If a breach occurs either electronically or from a paper file a Data Breach policy will provide protection against the loss.

PSC Insurance Brokers specialise in finding insurance solutions for small to medium sized businesses.  Call us today for a confidential discussion on the most appropriate cover for your company.

Disclaimer

Conditions apply for each policy and the information expected from you for a policy to trigger. Coverage may differ based on specific clauses in individual policies. Please ask your broker to explain the additional benefits and exclusions pertaining to your policy.

The information provided is general advice only and does not take account of your personal circumstances or needs. Please refer to our financial services guide which contains details of our services and how we are remunerated.

How an Insurance Broker Can Benefit Your Small Business

This year’s Vero SME Insurance Index has found the number of small businesses using brokers has dropped this year to just 44%.  The report attributes this decline to the increasing use of technology and digital platforms, where more and more companies are offering easy access to business insurance policies.

Price-conscious business owners believe that by going direct to the provider, they will get the most cost effective insurance solution.  However this is most often not the case.  A trusted adviser can add value to your business that extends far beyond any initial cost saving you may find online.

Cost Saving

Your broker may charge a direct fee to cover their time and expertise in sourcing your policy, however using them is likely to save your business money in the long run.

Not only will your insurance broker obtain quotes appropriate for your business from several insurers, but they will also be able to highlight the benefits and discrepancies of each to find the most cost effective cover.  In addition, they are able to leverage their knowledge and networks in the market to negotiate a better price on your behalf, providing more strategic value to your business.

Sourcing Appropriate Cover

Standard Business packs are readily available online for a wide variety of trades and businesses.  However it can be difficult to assess whether the specific risks your business is exposed to are covered based on the information provided.  Any resultant shortcomings with the policy chosen without expert advice are often not exposed until a claim is made, leaving your business to take the financial hit.

With different policy wording, insurance solutions vary greatly in the cover that they provide.  Applying years of training and experience, a good insurance broker can make sense of the policy’s fine print and ensure your cover will withstand in the event of a claim.

Protecting your Business

Insurance brokers are best placed to assess and understand the specific risks of the sector you operate in.  They can advise on best practice for managing your business’s risks and recommend ways to reduce or eliminate them where possible.

Many risks that cannot be eliminated can be covered by an insurance policy.  Your broker will combine the risk assessment of your business with their in-depth knowledge of insurance policy wordings to find the best solutions to protect your business.

Assisting with Claims

Your relationship with your insurance broker doesn’t end with the purchase of your policy.  If you need to make a claim, your insurance broker will help you reach the best possible settlement under the policy you have taken out.  This saves the costly and time-consuming process of directly negotiating with your provider and ensures you aren’t losing any money that you should have received with the payout.

A Beneficial Relationship

Remember that your insurance broker doesn’t work for the insurance companies; they work for you and have a vested interest in the ongoing success of your business.

 

If you decide to employ a broker, you will benefit most if you develop an ongoing business relationship.  Your broker should understand your future plans, the associated risks and how you like to do business, in order to continue sourcing the most suitable, most cost-effective cover that works for you and your business.

Disclaimer

Conditions apply for each policy and the information expected from you for a policy to trigger. Coverage may differ based on specific clauses in individual policies. Please ask your broker to explain the additional benefits and exclusions pertaining to your policy.

The information provided is general advice only and does not take account of your personal circumstances or needs. Please refer to our financial services guide which contains details of our services and how we are remunerated.

Is your Childcare Centre Fully Covered?

Pelican’s Childcare Centre in Cairns has recently been found liable to pay compensation to the family of a 20 month old boy who severely cut his fingers on a set of tongs under their care.  After a visit to the emergency ward of Cairns Hospital, his single mother, Ms Villaflor, had to take a fortnight off work to care for her child.  Villaflor asked the Centre to reimburse her for lost wages, which the manager originally disputed.  Consequently, the company was held accountable and had to pay Villaflor’s lost wages, amounting to six days worth of pay – which was covered by their insurance company.

This example illustrates the importance of having a comprehensive insurance policy in place when operating within the childcare industry.  Whether you run a Childcare Centre, Kindergarten, Pre School, Before & After School Care, Vacation Care or Home Based Care, you should consider the variety of risks to which your business is exposed.  A comprehensive insurance policy can cover your business and staff for a number of risks, including:

  • General liability coverage that protects you if someone claims you caused their injury, and pays to defend you if you are sued.
  • Hard-to-find liability coverages, such as sexual abuse/molestation, child care providers/teachers professional, and corporal punishment.
  • Comprehensive property and business interruption cover that covers you whether you rent or own your premises, including storm, flood, theft and temporary accommodation
  • Entity liability and employment practices liability cover.

Speak to an experienced PSC Connect Authorised Representative to obtain the right insurance cover for your childcare business.  They can assess your specific needs and recommend the best value insurance solution with the highest standard of cover for your business.

Disclaimer

Conditions apply for each policy and the information expected from you for a policy to trigger. Coverage may differ based on specific clauses in individual policies. Please ask your broker to explain the additional benefits and exclusions pertaining to your policy.

The information provided is general advice only and does not take account of your personal circumstances or needs. Please refer to our financial services guide which contains details of our services and how we are remunerated.

Managing Small Business Cash Flow with our Partner Macquarie

Poor cash flow management is one of the leading causes of small business failure: over 60% of businesses that go bust are still profitable, but just ran out of cash.

The ongoing success of your small business is therefore dependent on your ability to manage inward and outward cash flow. Put simply, it’s important that you have enough available cash to pay your bills when they’re due. If a business makes a profit yet loses cash flow, eventually it will run out of funding.

Your cash flow is a result of your profit as well as the changes in your balance sheet, such as increase in stock or debtors. If you buy something for $120 and sell if for $200 you have made a profit of $80, but if you do not collect the money from the sale, your cash flow is zero. If you have to pay the $120 before you collect the $200, your business cash flow is actually negative $120.

That’s why managing your cash flow is so important. Some successful ways to manage your cash flow include:

  • negotiating the best terms from your suppliers
  • holding as little stock as possible (slow moving stock is dead money)
  • sending your invoicing out on time with clear instructions about when you expect your payment
  • taking payment at the time of the job; offer your clients payment options such as BPAY or ecommerce on your tablet or mobile phone
  • leasing capital equipment rather than making outright purchase.

PSC Connect Authorised Representatives care about the financial performance of your business.  With this in mind we have entered into a partnership with Macquarie, to offer an alternative way of managing your business finances.

Macquarie is a leading provider of business finance to SMEs across Australia.  There are a variety of products available to finance items of capital equipment. Macquarie Leasing can provide a choice of products depending on the nature and usage of your equipment being financed, and your individual financial and tax circumstances.

Finance leasing has a number of benefits for small businesses.  Firstly, it can reduce your risk on general banking and free up assets for future growth requirements.  Additionally, by minimising the impact on your working capital requirements, a finance lease can allow you to expand your company while protecting your business and personal assets.

Speak to us today if you require help with your business finances.


PSC Connect Pty Ltd may receive a benefit from Macquarie Bank of 0% to 3% on successful loan applications following this referral, a percentage of which is shared with the authorised representative. The borrower recognises that PSC Connect Pty Ltd and the authorised representative are not a party to the loan application and indemnifies PSC Connect Pty Ltd and its authorised representatives and employees from any claims you may have against the lender.

Disclaimer

Conditions apply for each policy and the information expected from you for a policy to trigger. Coverage may differ based on specific clauses in individual policies. Please ask your broker to explain the additional benefits and exclusions pertaining to your policy.

The information provided is general advice only and does not take account of your personal circumstances or needs. Please refer to our financial services guide which contains details of our services and how we are remunerated.